Create a Diagnostics Package
You can automatically generate a .ZIP package that includes files that are useful for troubleshooting. When you need to report a problem to OpenText support, create a diagnostics package and send it to help them identify and solve your problem.
You can create a diagnostics package either by sending an action, or by using Knowledge Discovery Admin.
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Send the Diagnostic action to the service port of the component that you want to create the diagnostics package for.
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Set the File parameter to the file name and path for the .ZIP file to create.
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(Optional) Set the Logs parameter to one of the following options to determine the type of logs to include in the diagnostics package:
CurrentInclude only current logs. FullInclude all logs, including archives. NoneDo not include logs.
OpenText recommends that you include logs in the diagnostics package if you send it to OpenText Support.
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For example:
http://localhost:9012/action=Diagnostic&File=C:\Diagnostics\Content_10.2.zip&Logs=Current
This action creates a diagnostic .ZIP file for the Content component on the local machine with service port 9012.
- In the Knowledge Discovery Admin interface, go to the Diagnostics tab on the Console page.
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In the File path on IDOL server box, type a file path on your server to save the diagnostics bundle to. Clicking the icon on the right generates a unique file name using the format
server-install-directory/diagnostics-timestamp.zip. -
Select the level of log information to include in the diagnostics bundle:
CurrentInclude only current logs. FullInclude all logs, including archives. NoneDo not include logs. -
Click Create Diagnostics Bundle to export the diagnostics ZIP file to the specified location.
A confirmation message appears.