Open topic with navigation

# Ingest PST Files

Consider the following points before ingesting Microsoft Outlook Personal Folders (PST) files:

- The best results are usually obtained when KeyView uses MAPI to extract and filter PST files. To use MAPI, you must:

  - Run HPE CFS on Windows.
  - Install Microsoft Outlook on the same machine as HPE CFS. If you are using 64-bit HPE CFS, install 64-bit Outlook. If you are using 32-bit HPE CFS, install 32-bit Outlook.
  - Ensure that MAPI has write access to the PST files. Set the `WorkingDirectory` parameter in the `[ImportService]` section of the HPE CFS configuration file so that HPE CFS copies files to a working directory and processes the copies, rather than processing the files in their original location.
- PST files can contain a large amount of data and KeyView might not finish processing them within the default time limit allowed by HPE CFS. Consider increasing the value of the `KeyviewTimeout` parameter, in the `[ImportService]` section of the HPE CFS configuration file.

© 2017 Hewlett Packard Enterprise Development LP | Send documentation feedback to HPE Close Send documentation feedback To open the configured email client on this computer, open an email window. Otherwise, copy the information below to a web mail client, and send this email to AutonomyTPFeedback@hpe.com. We appreciate your feedback! Product: Topic Title: Help Topic: Feedback:

_HP_HTML5_bannerTitle.htm